Make Field Service Best Practices Even Better by Leveraging Mobile Technology
Field service workers are the face of your company and the level of service your engineers provide, directly impacts customer satisfaction and retention as well as perception of your brand.
As technology evolves and becomes more accessible, field service organisations can set new standards for productivity and customer responsiveness. However, it has become harder for companies to gain a competitive advantage through technology, since mobile computing, real-time communication and extending work order, inventory, sales and CRM functionality to the field is a standard requirement for many companies.
Nonetheless, some organisations continue to drive down their costs, improve efficiency and achieve revenue growth by enhancing their processes and technology.
Making sure you have the best solution is key to getting one step ahead
Field Service solutions position your technicians where they’re needed most and equip them with the intelligence they need to quickly resolve any situation, reducing your total costs.
Real-time voice and data connections to the field allow you to optimise utilisation of both your workforce and your vehicle fleet as well as communicate with customers to manage expectations improving overall customer satisfaction.
Field Mobility Solutions
Work Order Management
Our easy-to-use mobile and wireless computing solutions provide reliable work order management for any workforce, whether they’re on-call or scheduled far in advance.
Orchestrate the most efficient movement of your trucks and technicians with mobile technology and software solutions from Honeywell.
Dynamic Routing & Tracking
Wireless communications technologies supply the information you need to get the most out of your route optimisation and tracking application.
Inventory Asset Management
Improve forecasting and stock levels by responding quickly to immediate demands on-site and in the field.
Job Site Processes
Our mobile technology platforms equip you for greater efficiency and productivity on the job site.
End of Day Process
From trip records and job completion status reports to equipment check in, enhance your field service team’s end of day process performance and data visibility.
Equipping field service workers with proper technology will not only boost efficiency but will also customer satisfaction & profitability.
Ensure you have the right solution from our Field Mobility portfolio
Our Featured Products
Honeywell CN51 Handheld Computer
The Honeywell CN51 device offers you unparalleled versatility with your choice of Windows® or Android™ operating systems. 1.5 GHz dual core, multiengine processor, 1 GB RAM and 16 GB Flash. A 5-megapixel colour camera.
Honeywell Dolphin CT50 Handheld Computer
Advanced enterprise-ready 4G/LTE mobile computer. It’s for scan-intensive workflows completed by your highly mobile frontline employees – people who require the convenience and capabilities of a truly mobile office
Honeywell Dolphin 70/75e Handheld Computer
Sleek, intuitive and highly versatile, the Dolphin 70/75e mobile computer is ideal for enterprises that need a single device for diverse workflows.
Zebra TC70 / TC75 Touch Computer Series
Work more efficiently and better serve your customers by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time.
TC51 and TC56 Touch Computer
Today’s workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day. You need a device that will last for years, built for all-day every day enterprise use, with all the features you need to enable your workers to achieve peak productivity and keep your data secure. Now you can have it all with the TC51 and TC56 Touch Computers from Zebra.