Following an extensive review of our customers operating hours and support needs we have decided to consolidate our customer service and support facilities to our Castleford office.
This will enable us to offer all our customer extended hours of support and quicker repair turnaround at no additional cost.
From Monday 5th June 2017, our telephone support hours will be extended to cover 7am to 7pm Monday to Friday and our repairs team will also move to operate a 2 shift system to provide quicker turnaround of repairs and quotations.
To avoid any delays with your repairs, please ensure any devices are sent to our Castleford repair centre as the Chippenham office will no longer be accepting parcels from this date.
The Raise a Fault / RMA process will remain unchanged as per below
Repairs & Maintenance
Our repairs centre can help extend the life of your equipment. We can provide a number of different maintenance and warranty options with remote/onsite support. We can also carry out regular visits to check network infrastructure and RF device health.
From our state of the art repair facility we can offer a full fault diagnostic and board-level repair service. You can be sure that all our repairs are tracked and quality assured throughout the process.
Pricing depends on the exact component needing to be replaced and is usually applied based on a tiered pricing structure. If you decide not to go ahead with a repair we guarantee that there are no hidden costs, inspection or penalty charges.
If you wish to send your faulty or damaged devices to Renovotec for assessment and to receive a no obligation quote for their repair, then please use the form below to raise an RMA (Return Merchandise Authorisation).
Our assessment service itself is completely free – you only have to cover the outward delivery cost. If you’re not subsequently happy with our quote for the repair, we’ll courier the device(s) back to you at our expense.
If you have any questions about this service then please feel free to call us on +44 (0) 1924 600 480