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StatMan Software

StatMan is Renovotec’s own bespoke call logging and tracking environment.

It links our engineers PDAs through the web to our back-end systems and your help desk, providing real time updates and status reports on individual calls.

StatMan features include

  • automatically updating customer via email when calls have been closed
  • automatically texting engineers with new call details
  • real-time call management for the following touch points:
    • call logged
    • engineer allocated
    • ETA set
    • engineer arrived on site
    • call closed
  • personalised web portals to allow total transparency with our managed services customers
  • real-time update from the engineers PDA back to our ERP system
  • management reporting
  • allows engineers to ’mine’ call history for every printer on maintenance
  • integration with Microsoft Navision ERP software
  • integration with Tokario TokOpen Document Management software
  • integration with Microsoft Exchange e-mail server software
  • built in exception handling and escalation management

Example Completed call detail

The following screen shows the details returned from the completed call including signed document.



"We needed reliable, robust hardware at keen prices, which Renovotec was able to provide" says Accolade Wines’ Senior Inventory Manager. "We had a good look at other companies but this was the one we thought was best."

"Our analysis shows a significant increase in both the items and tonnage picked per hour" says Henry Colbeck’s Financial Director. A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.

"The VM3 rugged devices enable our drivers to be productive from the minute they sit in the Straddle Carrier cab. The touch screen provides ease of use for the driver and the VM3 connectivity options allows our GPS and PLC Systems to be fully integrated. This gives full operational and engineering visibility. Couple that with Solid State Disks means that the unit is very robust for the port environment." Stated Systems Manager, DP World Southampton.

"We now have robust, secure and reliable narrowband network coverage across our site. We’ve also deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks. Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need to continually connect to our ERP application." Stated MIS manager, the Port of Tilbury

"Renovotec were able to provide the best support and repair package, and match the competition on price," said IMT Managing Director. "We feel very happy having them as a partner in the growth of our business. "This combination of performance and reliability is already creating clear benefits to IMT and its network of clinics"

"Massive thanks to you and your company for resolving our technical issues. Excellent, professional service provided with literally no notice at all. I wish I came to you guys originally, and certainly will going forwards" stated Melrose Textile Co’s Operations Manager

"Can I just firstly say that your Field Technician did a fantastic job on Tuesday. We had got the wearables to a point of configuration but there was still a quite a bit of work to do and ultimately your field technician was invaluable to us on the day sorting these issues out" stated Portwest’s Shift Manager