Contact Renovotec Support
or log an RMA
If you need to contact our Support Team or log an RMA request, fill out the relevant form below and our team will be in touch shortly.
Support Request
All support requests should be directed through the Support Team rather than to individual team members. This is to ensure a speedy response as individual team members could be unavailable at any given time. Visit our Customer Support Information page to learn more.
Telephone: +44 (0) 1924 600 480 Option 1 (Renovotec Customer Support)
UK office hours: 8:30am-5:30pm, Monday to Friday (excluding Bank Holidays).
Log an RMA
If you wish to send your faulty or damaged devices to Renovotec for assessment and to receive a no obligation quote for their repair, then please use the form below to raise an RMA (Return Merchandise Authorisation).
Our assessment service is from £45 for devices and from £80 for printers plus carriage. If you’re not subsequently happy with our quote for the repair, we’ll courier the device(s) back to you.
If you have any questions about this service then please feel free to call us on +44 (0) 1924 600 480 – Option 1
Renovotec APAC online portal
For customers in the APAC region, please click below to access the Online Portal. For legacy Skywire customers, this portal will offer the same features and capabilities, including:
- Ticket raising
- Service contract listings
- Serial number contract search
- Repair tracking
- Report generation
This portal is directly connected to vendor service centres, which means we get automated vendor RMA numbers simplifying the often-tedious repair management process.
Hear what our satisfied customers are saying about Renovotec.
Renovotec have supported us as needed, and showed great flexibility and understanding during the project delivery phase of our recent move to SDWAN alongside Wifi upgrades.
They are also an integral part of our shopfit program, continuing to provide excellent service and pricing.
We’ve deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks.
Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need.
“We needed reliable, robust hardware at keen prices, which Renovotec was able to provide” says Accolade Wines’ Senior Inventory Manager.
“We had a good look at other companies but this was the one we thought was best.
“Our analysis shows a significant increase in both the items and tonnage picked per hour” says Henry Colbeck’s Financial Director.
“A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.
The VM3 rugged devices enable our drivers to be productive from the minute they sit in the Straddle Carrier cab.
The touch screen provides ease of use for the driver and the VM3 connectivity options allows our GPS and PLC Systems to be fully integrated.
