Resources
+44 (0) 1924 600 480
Menu
INNOVATIVE PRODUCTS • OUTSTANDING SERVICE
INNOVATIVE PRODUCTS • OUTSTANDING SERVICE

Third Party Printer Solutions

Renovotec specialise in maintaining mission critical printers. These are the printers that drive core business processes and are often older and more unfamiliar for engineers, such as Line, Dot-matrix and Thermal.

Third Party Printer ServicesWe have built our reputation over 30 years servicing and maintaining our customer’s printers directly, however over the last few years we have recognised the requirement for large service organisations to use our specialist services as part of their complete IT service offering to their customers.

As such we offer our services as a transparent offering to a number of third party service organisations. In such an arrangement we work behind the primary service provider providing a flexible approach to supporting them with all or some of the print service requirements for their clients.

We have developed, and can integrate, our service logging and monitoring procedures seamlessly into third party systems, and we ensure a close working relationship between our customer services and the primary service partners call desks. Our flexibility and printer based focus allows us to provide a seamless and invisible service on your behalf, to your clients.

Although in some cases we are used specifically to provide services on mission critical printers we are also capable of managing your complete printer service requirements on your behalf for your customers.

Our in house monitoring and analytics allows us to provide detailed information that you can feed back to your customer to help facilitate things such as cost reduction, hardware replacement, rotation, audit and strategy analysis. In addition out enhanced customer services can help, plan, manage and roll out printer refresh projects on behalf of you and your client. We can do this either on your behalf or as a separate organisation depending on your preference.

We support all major printer brands and our customer base includes many blue chip companies.

We are more than happy to discuss any requirements you may have and our internal processes and procedures ensure that our involvement on your behalf is kept at the correct level of transparency / confidentiality that you require for you clients.

If you would like any further information or to discuss anything further then please do not hesitate to contact us.

Testimonials

"We needed reliable, robust hardware at keen prices, which Renovotec was able to provide" says Accolade Wines’ Senior Inventory Manager. "We had a good look at other companies but this was the one we thought was best."

"Our analysis shows a significant increase in both the items and tonnage picked per hour" says Henry Colbeck’s Financial Director. A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.

"The VM3 rugged devices enable our drivers to be productive from the minute they sit in the Straddle Carrier cab. The touch screen provides ease of use for the driver and the VM3 connectivity options allows our GPS and PLC Systems to be fully integrated. This gives full operational and engineering visibility. Couple that with Solid State Disks means that the unit is very robust for the port environment." Stated Systems Manager, DP World Southampton.

"We now have robust, secure and reliable narrowband network coverage across our site. We’ve also deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks. Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need to continually connect to our ERP application." Stated MIS manager, the Port of Tilbury

"Renovotec were able to provide the best support and repair package, and match the competition on price," said IMT Managing Director. "We feel very happy having them as a partner in the growth of our business. "This combination of performance and reliability is already creating clear benefits to IMT and its network of clinics"

"Massive thanks to you and your company for resolving our technical issues. Excellent, professional service provided with literally no notice at all. I wish I came to you guys originally, and certainly will going forwards" stated Melrose Textile Co’s Operations Manager

"Can I just firstly say that your Field Technician did a fantastic job on Tuesday. We had got the wearables to a point of configuration but there was still a quite a bit of work to do and ultimately your field technician was invaluable to us on the day sorting these issues out" stated Portwest’s Shift Manager