Reduce costly downtimes and ensure hardware issues are resolved quickly and efficiently with our Repairs Services.
Renovotec provides a variety of repair services designed to meet your exact maintenance requirements.
We provide a comprehensive suite of services to keep your devices working at optimum performance, including same day removal and replacement of broken devices via a seamless hot swap service. Our Repair Centre Services form a part of our extensive Service offering for all our customers.
All our Repair Centre Services technicians are fully certified to assess and repair a broad variety of devices including:
- Mobile computers.
- Barcode scanners.
- Printers.
- Tablets.
- Wearables.
- Vehicle mounts.
Working hours for Next Business Day (NBD) repair contracts are 9am-5pm Monday to Friday, excluding Bank and Public Holidays. Our repair support extends to both field repairs and those conducted at our in-house Repair Centre.
Repair Centre Services from Renovotec
8-Hour Response
Our 8-hour break fix service offering guarantees that you will receive a replacement device within an eight-hour window to reduce potential downtimes.
4-Hour Response
For customers who require replacement support in smaller windows due to peak periods of business, we also offer a 4-Hour Response service.
NBD Fix
Our Next Business Day support is our standard replacement cover, ensuring you have a replacement piece of hardware by the following day of business.
8+8 Fix
With this support tier, Renovotec can respond within an eight-working-hour period then aim to fix the device within an eight-working-hour window.
4+4 Fix
With this support tier, Renovotec can respond within a four-working-hour period then aim to fix the device within a four-working-hour window.
Contact us today and let’s discuss your repair requirements.
Hear what our satisfied customers are saying about Renovotec.
We have a proven track record supporting organisations in multiple industries with tailor-made end-to-end AIDC technology solutions.
“Over the past five years, as we’ve expanded our business, working with Renovotec has reduced the frustration of having multiple MSPs. They are that single point we can go to for any help and support – and we know we’ll be very well looked after.”
“Renovotec’s support from initial planning and deployment to its ongoing support of our new technology infrastructure enables us to meet customer expectations with complete confidence.
Although our project was far from straightforward, we felt confident in Renovotec’s ability to deliver from day one. The team took the time to visit our site and really understand what we were trying to achieve. Renovotec’s insight and expertise were invaluable in helping us leverage the right technologies for our warehouse operations.”
“We needed reliable, robust hardware at keen prices, which Renovotec was able to provide” says Accolade Wines’ Senior Inventory Manager.
“We had a good look at other companies but this was the one we thought was best.”
“Our analysis shows a significant increase in both the items and tonnage picked per hour” says Henry Colbeck’s Financial Director. “A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.”
We’ve deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks.
Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need.
“Renovotec have supported us as needed, and showed great flexibility and understanding during the project delivery phase of our recent move to SDWAN alongside Wifi upgrades. They are also an integral part of our shopfit program, continuing to provide excellent service and pricing. The personnel that we deal with have a complete understanding of the River Island estate, and will always go the extra mile to meet our requirements.”
The RIC
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