Providing technical assistance and incident resolution for our customers with our rolling support packages.
When your new end-to-end Automatic Identification and Data Capture (AIDC) technology solution has been deployed and optimised, your workforce and its new devices can still leverage an ongoing layer of support to ensure those technologies are still working at their best.
Downtimes due to equipment or software issues can be costly. That’s why Renovotec has created a comprehensive suite of Tech Support, Training & Helpdesk Services to keep your hardware and software operating at peak performance.
Our support services are tailored to your exact needs. Including ongoing technical support for end users and customers, training support for those using new hardware and software and access to a variety of help desk packages for fast incident analysis and resolution. Our Tech Support, Training & Helpdesk Services form a part of our extensive Service offering for all our customers.
Tech Support, Training & Helpdesk Services from Renovotec
End User Technical Assistance
Our technical support services cover a variety of scenarios. Including supporting end users with any technical queries or issues. From supporting with problems originating from mobile devices to assisting with software-related incidents, Renovotec is ready to support your end users with expert technical advice.
Customer Technical Assistance
Our technical support services also extend to customer technical assistance. Providing the same level of expert insight and technical guidance to help resolve incidents, provide training and deliver technical support. So the customer can continue to use any registered devices with full confidence.
Technical Guidance
Incident Resolution
Your devices, whether mobile or fixed, are a vital part of your operational success. So you need a fast and reliable way to assess and resolve issues whenever they occur. Our Incident Resolution services use a variety of tools and processes. Including repairs, hot swap exchanges and remote triage via MDM.
Contact our team of experts today and let’s discuss how we can enhance your operations with our Tech Support, Training & Helpdesk Services.
Hear what our satisfied customers are saying about Renovotec.
We have a proven track record supporting organisations in multiple industries with tailor-made end-to-end AIDC technology solutions.
“Over the past five years, as we’ve expanded our business, working with Renovotec has reduced the frustration of having multiple MSPs. They are that single point we can go to for any help and support – and we know we’ll be very well looked after.”
“Renovotec’s support from initial planning and deployment to its ongoing support of our new technology infrastructure enables us to meet customer expectations with complete confidence.
Although our project was far from straightforward, we felt confident in Renovotec’s ability to deliver from day one. The team took the time to visit our site and really understand what we were trying to achieve. Renovotec’s insight and expertise were invaluable in helping us leverage the right technologies for our warehouse operations.”
“We needed reliable, robust hardware at keen prices, which Renovotec was able to provide” says Accolade Wines’ Senior Inventory Manager.
“We had a good look at other companies but this was the one we thought was best.”
“Our analysis shows a significant increase in both the items and tonnage picked per hour” says Henry Colbeck’s Financial Director. “A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.”
We’ve deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks.
Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need.
“Renovotec have supported us as needed, and showed great flexibility and understanding during the project delivery phase of our recent move to SDWAN alongside Wifi upgrades. They are also an integral part of our shopfit program, continuing to provide excellent service and pricing. The personnel that we deal with have a complete understanding of the River Island estate, and will always go the extra mile to meet our requirements.”
The RIC
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