Raise a Fault / RMA
Following an extensive review of our customers operating hours and support needs we have decided to extend our customer service hours and support facilities.
Our telephone support hours run from 7am to 7pm Monday to Friday
Our repairs team operate on a 2 shift system to provide quicker turnaround of repairs and quotations, enabling us to offer all our customer extended hours of support and quicker repair turnaround at no additional cost.
To avoid any delays with your repairs, please ensure any devices are sent to the address below:-
Whitwood Lodge, Whitwood Lane
Castleford, West Yorkshire
Repairs & Maintenance
Our repairs centre can help extend the life of your equipment. We can provide a number of different maintenance and warranty options with remote/onsite support. We can also carry out regular visits to check network infrastructure and RF device health.
From our state of the art repair facility we can offer a full fault diagnostic and board-level repair service. You can be sure that all our repairs are tracked and quality assured throughout the process.
Pricing depends on the exact component needing to be replaced and is usually applied based on a tiered pricing structure.
Raise a Fault / RMA process
If you wish to send your faulty or damaged devices to Renovotec for assessment and to receive a no obligation quote for their repair, then please use the form below to raise an RMA (Return Merchandise Authorisation).
Our assessment service is from £45 for devices and from £80 for printers plus carriage. If you’re not subsequently happy with our quote for the repair, we’ll courier the device(s) back to you.
If you have any questions about this service then please feel free to call us on +44 (0) 1924 600 480
Please raise a Fault / RMA using this form
If you have more than 5 devices to raise an RMA on please complete this form for each 5 devices. If you have less than 5 devices please complete the relevant sections