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INNOVATIVE PRODUCTS • OUTSTANDING SERVICE
INNOVATIVE PRODUCTS • OUTSTANDING SERVICE

Tailored Print Services

As well as a wide range of standard Break Fix solutions we can tailor our services to exactly the type of cover that you need with our Tailored Print Services.

Tailored Print ServicesWhether it is personalising on an individual printer level the type of cover you need or the provision of additional services, we can work with you to ensure you get the right fit for your organisation.

Samples of the services we have provided to our customer :

  • Help Desk Scripting
  • On-site Key user training
  • Packaged device delivery fully commissioned and installed, asset tagging and QA.
  • Weee compliant disposal
  • Managed project delivery
  • Bespoke cleaning kits, scripts and education
  • Tailored response on individual printer or site basis from 24×7 to next working day,
  • Flexible return to base maintenance plan for printers that require centralised management e.g. across Europe,
  • Variable / Seasonal service level agreement depending on your workloads and business requirements,
  • Creation of bespoke processes and procedures for supplying you with the right consumables for your mission critical printers, or indeed any printers should you so wish.
  • Voucher based services
  • Full Workshop Repair facility

Example User Defined Service Packages

We are used to having to adapt our working practices and procedures to meet those of our customers and partners. Over the years we have provided many different types of packages or options, some of which are listed below:

  • Extended Non Standard working day cover i.e. 08:00 – 18:00
  • Flexible Non Standard working date cover i.e. when coping with peak production workloads.
  • One off extended cover periods
  • Incident Based Response Voucher (Not SLA driven)
  • Different printers under different SLA’s within the same contract.

Bespoke In-House Systems

We have developed our in-house IT systems and procedures to allow us to tailor flexible maintenance agreements on an individual customer basis. Because we track printers as individual assets, either by the serial number or your asset tag, we can provide individual cover on printers within your fleet. Our software can update your web call statistics pages every 60 seconds allowing you to see exactly at what stage your call is at. We have several key touch points offering 100% transparency to our customers and partners.

Call touch points :

  • Call logged successfully with Datatrade
  • Call allocated to Engineer
  • Engineer ETA Set
  • Engineer on Site
  • Call Completed

For further information on our call handling software please Click Here

testimonials

"We needed reliable, robust hardware at keen prices, which Renovotec was able to provide" says Accolade Wines’ Senior Inventory Manager. "We had a good look at other companies but this was the one we thought was best."

"Our analysis shows a significant increase in both the items and tonnage picked per hour" says Henry Colbeck’s Financial Director. A snapshot voice performance sample revealed that the tonnage per hour was 29% higher.

"The VM3 rugged devices enable our drivers to be productive from the minute they sit in the Straddle Carrier cab. The touch screen provides ease of use for the driver and the VM3 connectivity options allows our GPS and PLC Systems to be fully integrated. This gives full operational and engineering visibility. Couple that with Solid State Disks means that the unit is very robust for the port environment." Stated Systems Manager, DP World Southampton.

"We now have robust, secure and reliable narrowband network coverage across our site. We’ve also deployed Zebra’s XT15 rugged mobile and Zebra VH10 vehicle-mounted computers that are designed to cope with our industrial environment and connect to both our narrowband and Wi-Fi networks. Add to this the assurance of service and support from Renovotec and we have the trusted platform our teams need to continually connect to our ERP application." Stated MIS manager, the Port of Tilbury

"Renovotec were able to provide the best support and repair package, and match the competition on price," said IMT Managing Director. "We feel very happy having them as a partner in the growth of our business. "This combination of performance and reliability is already creating clear benefits to IMT and its network of clinics"

"Massive thanks to you and your company for resolving our technical issues. Excellent, professional service provided with literally no notice at all. I wish I came to you guys originally, and certainly will going forwards" stated Melrose Textile Co’s Operations Manager

"Can I just firstly say that your Field Technician did a fantastic job on Tuesday. We had got the wearables to a point of configuration but there was still a quite a bit of work to do and ultimately your field technician was invaluable to us on the day sorting these issues out" stated Portwest’s Shift Manager