StatMan Software

StatMan is Renovotec’s own bespoke call logging and tracking environment.

It links our engineers PDAs through the web to our back-end systems and your help desk, providing real time updates and status reports on individual calls.

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StatMan features include

  • automatically updating customer via email when calls have been closed

  • automatically texting engineers with new call details

  • real-time call management for the following touch points:

    • call logged

    • engineer allocated

    • ETA set

    • engineer arrived on site

    • call closed

  • personalised web portals to allow total transparency with our managed services customers

  • real-time update from the engineers PDA back to our ERP system

  • management reporting

  • allows engineers to ’mine’ call history for every printer on maintenance

  • integration with Microsoft Navision ERP software

  • integration with Tokario TokOpen Document Management software

  • integration with Microsoft Exchange e-mail server software

  • built in exception handling and escalation management

Example Completed call detail

The following screen shows the details returned from the completed call including signed document.

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