StatMan is Renovotec’s own bespoke call logging and tracking environment.
It links our engineers PDAs through the web to our back-end systems and your help desk, providing real time updates and status reports on individual calls.
StatMan features include
automatically updating customer via email when calls have been closed
automatically texting engineers with new call details
real-time call management for the following touch points:
engineer arrived on site
personalised web portals to allow total transparency with our managed services customers
real-time update from the engineers PDA back to our ERP system
allows engineers to ’mine’ call history for every printer on maintenance
integration with Microsoft Navision ERP software
integration with Tokario TokOpen Document Management software
integration with Microsoft Exchange e-mail server software
built in exception handling and escalation management
Example Completed call detail
The following screen shows the details returned from the completed call including signed document.