A queue management solution from Renovotec and Qmatic enables your organisation to better manage the flow of customers, patients and visitors into your premises and systems. It’s designed to manage the entire waiting experience from pre-service to post-service, with the aim of making the waiting process as painless, seamless and swift as possible.
Queue management systems have a variety of industry applications, including in the Retail Supply Chain where retailers can provide a location-based mobile app for easy click & collect and online purchase pickups, mobile queueing for virtual waiting rooms and SMS & digital signage for reducing queue waiting times.
In a Healthcare setting, a queue management solution from Renovotec and Qmatic enables you to streamline the waiting process, helping relieve stress on healthcare professionals and patients and visitors during regular periods of activity.
Key benefits to utilising a queue management solution from Renovotec and Qmatic:
- Improve access to services with appointment scheduling.
- Decrease actual waiting time with better time management.
- Reduce customer uncertainty with notifications and messaging.
- Keep customers entertained with media solutions in the waiting area.
- Enable customers to wait wherever they prefer with a mobile ticket
- Enable staff planning and increase staff mobility.
- Match the right competence to each case.
- Improve personalisation of service delivery.
- Identify bottlenecks and improve processes.
- Virtual queueing and the shift towards digitisation
Post COVID-19, organisations are now embracing the importance of digital systems and the benefits of digitising previously physical or manual processes. Our shift into the virtual world over the last few years is reflected across countless industries, especially in those verticals that deliver care and services to their customers or patients.
Virtual queueing is a great example of this, where the need to wait in person for an appointment is replaced with a virtual waiting room. This enables your organisation to track the user’s position for better management of the current backlog while providing automated updates via SMS, mobile ticket or queueing app so they know when they’re ready to be seen or served.
Leverage a virtual queuing solution from Renovotec and Qmatic today:
- Optimising capacity so a queue can be extended beyond the confines of a physical space.
- Reducing the time it takes for a patient or customer to be seen.
- Managing the flow of customers, patients or visitors through the system.
- Empowering staff with actionable updates and insights for a better operational workflow.
Qmatic Solutions & Applications
Click & Collect
Customer Journey Management
Patient Flow Management
Qmatic Solutions & Knowledge
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